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Chatworxx is a web application that allows you to send and receive messages from SMS, email, and social media on a single page.

Features

Website Live Chat

  • Allow office staff to use chatting instead of calls to handle simple questions
  • Reduce email inbox chaos and wait time
  • Promote users to use SMS or alternative desired methods for support rather than call

Multi-channel Support

  • Connect all your platforms such as Instagram, Facebook, Twitter, e-mail, WhatsApp and more in one central location.
  • Add social media support, additional support emails, and any other inboxes without needing to directly manage them
  • Customer labels/attributes for things like “domain name”, “renting phones”, “[company name] customer”, priority level, etc.

Automated Chatbots

  • Promote more options for patients to get in contact
  • Use canned responses to answer frequent queries like changes of hours or holidays 
  • Contact patients using multiple channels for reminders
  • SMS campaigns to alert people about any outages

Benefits for the Team!

  • Assign conversations
  • Delegate responsibilities
  • Prevent customer support overlap
  • Share notes between team members

Tired of answering the same questions over and over? Use canned responses to answer frequent queries like changes of hours or holidays.

Proactive Campaigns Powered by Automation

You’ve got contacts. Don’t waste them! With Chatworxx you can maximize your customer and leads lists and make sure all your clients are up to date on what you have to offer.

Data, Reports, Analytics

Get detailed reports such as:

Conversations: How many conversations in a given time frame

Customer Surveys: Answers to customer surveys to evaluate customer satisfaction or otherwise

Agent Data: Stats about different agents within the team.

Inbox Usage Data: Such as message counts for Incoming, Outgoing, and Resolved messages as well as Resolution time stats.

All of this, from your phone too.

Chatworxx is also available as an app so you can access all your communication channels from anywhere.

Click here to view a brief PDF with a summary of the features on Chatworxx.

Info Sheet